Vitran Express will unconditionally guarantee complete customer satisfaction including delivery on time, every time, nothing damaged, nothing missing, accurate billing and friendly people.

At Vitran Express, this is not just a philosophy - It is our company's way of doing business.

Every associate of Vitran Express is committed to our unconditional guarantee of customer satisfaction and to providing our customers the best possible transportation services.

• Perform each and every task in a safe manner.
• Guarantee our services.
• Maintain a professional appearance and be polite and courteous at all times.
• Perform on-time pickups and deliveries.
• Provide damage-free service.
• Enhance and simplify our customer information services.
• Recognize our employees for their efforts and great performance.
• Invest in our employees with training and education.
• Equip our employees with efficient and reliable tools.
• Encourage and promptly act on all employee suggestions.